Returns & Refund policy

Our policy is valid for a period of 14 calendar days from the date of the purchase

If you receive your order and are not satisfied for any reason you can return the product for a refund, however this does not apply to certain items such as personalised gifts or items customised for you.

If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Personalised Gift Returns & Refunds

It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammar are correct as we copy what we get sent for item personalisation.

We will ask for a confirmation email, confirming all the customisation details to that effect before we manufacturer your items.

Providing the item has not already been sent for production we can look to make any alterations or request cancellation, but once the order has been marked as “in production”, the items can no longer be cancelled.

Refunds or replacements can only be given on personalised gifts if they are damaged or faulty, and this is reported to us within 48 hours of receipt of the item. We will liase with the manufcaturer to arrange a replacement item as soon as possible.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items back to us

Returns can be mailed to:

Fully Gifted Ltd
4a Triangle Business Centre,
95 Commerce Way,
West Sussex
BN15 8UP.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund these shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on March 15, 2020